Job Opportunities
If scaling or doing 10X is for you an understatement, you are the perfect match and you shouldn’t think twice since there are no many chances like this, submit your resumé and join us in our mission to resolve challenges with smart solutions and improve life for the people around us.
We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.
Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.
To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you.
Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.
If you have fantastic customer service skills and looking for an opportunity to develop and excel in this rewarding career in a fast-paced and commercial environment, we want you! Acestar is a market leading and awards winning IT Solution and Services company based Malaysia. For over 11 years we have served more than 3000 clients across EDU, Commercial and Public Sector.
Your responsibilities include provide products and services information, attend customers’ enquiries and complaints, through telephone, online chat and email in a timely and satisfactory manner, deliver excellent and professional customer service, improve and suggest enhancement based on the complaints and issues from customer, perform office-based administrative duties whenever required, maintain high level or integrity and confidentiality of customers information at all times and take ownership of customers’ issues and concerns includes operational issues, pricing, invoices & any other related queries.
If you have big dream to use your marketing & technology skills and make an incredible impact in digital marketing, we want you! Your responsibilities include planning, executing, optimizing & implementing online strategy and marketing effort in marketing the company, and its products & services, enhancing brand awareness within various digital channels as well as driving website traffic and building lasting digital connection with customers, initiate and execute effective online appearance for the company and to translate into growth revenue.